writing-offer
FREE INSTANT QUOTEClick Here

Great 9.5/10

Trust PilotSite JabberReview Centre
Cross

Management and Leadership across Cultures - Part 4

Motivation in Cranley Garden Hotel

Within the Cranely Garden Hotel, motivating the employees from different cultural background by the managers has been found very critical and productive (Haasen& Shea, 2003). According to official records, managers in the Cranely Garden Hotel are trained to understand the needs of culturally diverse employees such as providing them flexible work hours, job sharing and appreciating their work by paying good amount of salary. However, the motivation techniques used in the organization is based on the paying for good performance rather than for time. According to the data gathered from the questionnaires filled by the managers of the Cranely Garden Hotel, managers believe that high motivational efforts by the managers can serve a lot to enhance the performance level of the employees within the hospitality and tourism industry. Therefore, it has been observed that managers employ different motivational tool to motivate the employees from different cultural background such as celebrating the festivals of different cultures within the workplace environment, motivating the workforce to work in self-directed teams, appreciating the employees for their outstanding performance regardless of their unique cultural background. Looking for writing paper? Find inclusive professional writing services from highly-experienced writers

Since, the management and leadership style within the organization in the hospitality and tourism industry aims to motivate the employees with cultural diversity; organization also focuses on using multiple or mix management and leadership style to satisfy the needs of the organization. Within the Cranely Garden Hotel, management has been observed using generation Y and Z theory according to which managers are to provide opportunities and conditions to enable the employees to perform better.

Critical Evaluation and Analysis of the Result and Findings

This part of the paper will evaluate and analyze the data gathered from primary and secondary source including questionnaire as primary data and official website, management archive as secondary data. The critical evaluation and analysis of the result is required to carry out based on the criteria set using theories of management, leadership and motivation for the evaluation and analysis. To evaluate the result of the paper, the information about how the managers within the Cranely Garden Hotel deal with the issues regarding management, leadership and motivation will be analyzed whether or not the organization is fulfilling the condition mentioned in the criteria. Prior evaluating and analyzing the result using the set criteria, every criteria will first be evaluated for its correctness, or incorrectness, opportunities available to develop the theory and effectiveness of the research method and their limitations. We propose best essay writing service to help undergraduates. 

Criterion No. 1: The manager within the organization adopts proper communication tool with the employees to develop understanding to solve the work related problems.

This criterion has been developed to observe whether managers in the Cranely Garden Hotel use appropriate communication tool to interact with the employees from different cultural background. From the theories of management, leadership and motivation in the multicultural organization, it has been found that lack of proper communication amongst the employees and managers can affect the level of the workforce performance. Therefore, appropriate communication does not only include the language differences of the employees in the hospitality and tourism industry but also the differences of beliefs and values. Upon evaluating the appropriateness of communication between employees and management in the Cranely Garden Hotel, it can be stated that the Cranely Garden Hotel pays great attention to the appropriate communication as managers in the organization hold employees and management meeting, which core purpose is to make the employees from different cultural background to be heard. However, communication between management and employees in the culturally diverse organization in the hospitality and tourism industry can be beneficial in terms of reducing the gaps but it does not necessarily aim to reduce the gap. There is possibility that organization has effective communication with its employees but managers avoid the needs of the employees in relation to their job satisfaction and cultural differences. Therefore, there is need to improve the criteria by adding the degree of interaction occurs between managers and employees and assessing the result of those interactions.

 

Criterion No. 2: The manager within the organization involves the employees in the decision-making process of the organization

This criterion aims to find the leadership style of managers with the employees from different cultural background within the Cranely Garden Hotel. From the theories of leadership, it is found that participative or democratic leadership style is the appropriate leadership style in the hospitality and tourism industry. Thus, the extent to which managers involve their staff from different cultural background in the decision-making process of the organization enhances the performance of the employees. Upon evaluating the managers in the Cranely Garden Hotel for involving the employees from different cultural background in the decision-making process of the organization, it is found that managers in the Cranely Garden Hotel hold staff meetings to get the employees to be aware of any work related problem and they are encouraged to give suggestions. Involving employees in the decision-making process can be effective in certain conditions but it cannot always be productive in terms of satisfying the employees. Therefore, other criterion can be developed based on mixing the democratic and authoritative because giving complete authority to employee can harm the business in relation to achieving its goals while giving the employees some right can benefit the organization to get the employee committed with the goal of the organization. We present you thesis writing help according to your needs.

The research carried out in the paper is based on the theories about management, leadership and motivation. These theories have widely been used to determine how to deal with the issues associated with the cultural diversity in the hospitality and tourism industry. Different studies have used the theories for the cultural diversity in the hospitality and tourism industry, yet there are certain limitations of the study because there was no hypothesis developed for the study therefore the area of the study is limited to be generalized to the Cranely Garden Hotel.

Recommendations

Despite of having effective measures for managing the issues of cultural diversity within an organization, the managers of a tourism and hospitality organization like Cranley Garden Hotel should be themselves capable of upgrading their skills and knowledge in order to solve the differences that arise among the culturally diverse employees. The managers to obtain more output should give importance to the cultural values of the employees. Proper training of the employees should be also recommended to deal with the culturally diversified target market of UK customers. Moreover, an attitude of tolerance to tackle ambiguous employees’ issues and cross cultural conflicts among them would also be encouraged. Hence, the managers and leaders of the organization are required to be culturally intelligent in order to overcome the communication barriers for achieving the ultimate organization’s goals. Our online dissertation writing service has provided chances for students to sit back and put the trust on professional writers

 


Review posted and now it's pending for approval!Review posted and now it's pending for approval!

Users Page Reviews